Privacy Policy

 

 

GreySolve Consulting Privacy Policy

 

Effective Date: November 30, 2024
Last Updated: December 11, 2024

 

1. Introduction

Greysolve Consulting, an IA Lonestar Tech Consulting LLC Brand (“we,” “us,” or “our”) is committed to ensuring the privacy and protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with The Campaign Registry (TCR) standards, ensuring transparency and clarity for SMS campaigns and related services.

By using our services or engaging with our SMS campaigns, you consent to the practices described in this Privacy Policy.

 

2. Information We Collect

We collect only the information necessary to provide our services, including but not limited to:

  1. Personal Information:

    • Name, phone number, email address, and mailing address.

  2. SMS-Specific Data:

    • Phone numbers opted into our campaigns.
    • SMS responses, timestamps, and delivery statuses.

  3. Technical Information:

    • IP addresses, device details, and log data necessary for campaign delivery and troubleshooting.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To deliver SMS campaigns and other services requested by you.
  • To maintain compliance with TCR regulations and ensure message deliverability.
  • To improve our services through feedback and data analysis.
  • To fulfill legal, regulatory, or contractual obligations.

We will not use your information for purposes outside the scope of this policy unless required by law or explicitly authorized by you.

4. Opt-In and Opt-Out Procedures

We adhere strictly to TCR compliance requirements regarding opt-in and opt-out procedures.

Opt-In

You will only receive SMS messages from us if you have explicitly opted in via one of the following methods:

  • Signing up through our website or services.
  • Submitting your consent through an SMS opt-in mechanism.
  • Confirming your participation in a service or campaign requiring SMS communication.

We maintain verifiable records of all opt-ins for compliance purposes.

Opt-Out

You can opt out of receiving SMS messages at any time by:

  • Replying STOP to any message you receive from us.
  • Contacting us at policies@greysolve.com with a request to remove your number.

Once you opt out, you will no longer receive SMS messages related to the campaign or service. Your opt-out request will be processed immediately, with confirmation provided via SMS.

5. Sharing Your Information

Your information is not shared, sold, or rented to third parties for marketing purposes. We only share data as follows:

  • Data Partners: Trusted vendors essential for delivering SMS campaigns and ensuring compliance, including message delivery platforms.
  • Legal Obligations: When required by law, regulation, or subpoena.

All partners are contractually obligated to comply with strict data protection and TCR compliance standards.

6. Data Security and Retention

We employ industry-standard security measures to protect your information, including:

  • Data encryption at rest and in transit.
  • Regular security audits and vulnerability assessments.
  • Access controls to limit data to authorized personnel.

Retention Policy: We retain SMS and related data for the minimum period necessary to comply with TCR recordkeeping requirements or as required by law. All data is securely deleted once the retention period expires.

7. Your Rights and Choices

You have the following rights regarding your data:

  • Access: Request details of the data we hold about you.
  • Correction: Update or correct inaccurate or incomplete data.
  • Deletion: Request deletion of your information, subject to legal or operational requirements.
  • Restriction: Limit processing in specific circumstances.
  • Portability: Request a copy of your data in a structured, electronic format.

To exercise your rights, please contact us at policies@greysolve.com.

8. Children’s Privacy

Our services and SMS campaigns are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us immediately, and we will take appropriate action to delete it.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or compliance requirements. Changes will be posted with an updated “Last Updated” date. If the changes are material, we will notify you through appropriate means, such as an email or SMS message.

10. Contact Information

If you have any questions about this Privacy Policy or our practices, you may contact us at:

GreySolve Consulting


6135 Frisco Square Blvd, STE 400 NUM 288
Frisco, TX 75034
Email: policies@greysolve.com